Return & Refund Policy – 123Flights.co.uk
Thank you for booking with 123Flights.co.uk. We value your trust and are committed to providing a smooth travel experience. Below is our Return & Refund Policy, in compliance with Google Shopping requirements and UK consumer protection law.
📌 General Return & Refund Policy
Due to the nature of our services (flight bookings and travel-related purchases), return and refund eligibility depends on the terms set by the airline, hotel, or third-party provider.
✅ Refund Eligibility:
Refundable Tickets: If you purchased a refundable ticket, you may cancel and request a refund based on the fare rules. A processing fee may apply.
Non-Refundable Tickets: These are not eligible for a refund unless:
Your flight is cancelled by the airline.
UK consumer protection laws apply.
You purchased cancellation protection (if applicable).
Cancelled Flights: If the airline cancels your flight, you are entitled to a full refund or a rebooking at no additional cost, as per airline policy.
Duplicate Bookings or Errors: If a duplicate booking or error occurred due to a technical issue or system failure on our end, you may request a full refund within 24 hours.
⏱️ Cancellation Periods
Within 24 Hours of Booking: If your flight is more than 7 days away, many airlines allow cancellation within 24 hours for a full refund. Check fare rules at time of booking.
After 24 Hours: Cancellations are subject to airline policies and fees. Some tickets may not be refundable after this window.
🔁 Exchange or Rebooking Policy
We can assist with rebooking in the event of:
Personal emergencies (with supporting documents).
Airline schedule changes.
Missed connections due to airline delays.
Fees and fare differences may apply.
🔄 How to Request a Refund
To request a refund or cancellation:
Email: support@123flights.co.uk
Phone: [Insert Customer Service Number]
Provide your:
Booking reference number
Full name
Reason for refund request
Our support team will respond within 24–48 hours.
🛡️ Consumer Rights
This policy does not affect your statutory rights under UK consumer law. If you feel your rights have been violated, you may be entitled to additional protections or recourse.
📃 Important Notes
All refunds are subject to supplier (airline or partner) approval.
Refunds are processed to the original payment method.
Processing time: 5–10 business days (depending on provider and payment method).
Booking fees or administrative charges may be non-refundable.
